Privacy Policy

Leashviora, operated by Millo Pet Products Inc., respects the privacy of all visitors and customers. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable privacy laws in Canada and the European Economic Area (EEA), including the General Data Protection Regulation (GDPR).

1. Data Controller
   For the purposes of applicable privacy regulations, the data controller responsible for all personal information processed through www.leashviora.com is:
   Millo Pet Products Inc.
   We are responsible for determining the purposes and means of processing personal data when you interact with our website, place orders, or contact us.
2. Information We Collect
   We collect information necessary to fulfill your orders and improve your experience:

Customer Provided Information: Name, email, telephone number, and billing/shipping addresses.

Payment Information: We do not store complete payment card details. Payment processing is handled securely by Stripe. We only receive notification of payment success to process your order.

Website Usage Data: Browser type, device information, and interaction patterns collected through cookies.

3. How We Use Personal Information
   We use your information exclusively for:

Processing and fulfilling customer orders;

Providing customer support and responding to enquiries;

Improving website security and functionality;

Communicating order updates and service-related information.

4. Payment Processing
   All financial transactions are processed by Stripe. Stripe acts as an independent payment processor and manages your payment data according to its own PCI-compliant privacy policies. Leashviora maintains no control over, and holds no liability for, the independent data processing activities of Stripe.
5. Legal Basis for Processing
   For EEA customers, we process your data based on:

Contractual Necessity: To fulfill your order;

Legal Obligation: To comply with tax and business record-keeping laws;

Legitimate Interests: To maintain website integrity and business operations.
For Canadian customers, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA).

6. Cookies and Similar Technologies
   We use essential and non-essential cookies. Non-essential cookies (such as analytics) are only activated after you provide explicit consent via our cookie banner. Please refer to our Cookie Policy for details.
7. Data Retention
   We retain information only as long as necessary:

Order Records: Retained for up to 7 years to comply with tax and legal requirements.

Support Communications: Retained for 3 years to ensure quality of service and historical record.

Payment Data: Governed strictly by Stripe’s retention policies.

8. Sharing of Personal Information
   We do not sell your personal information. We only share data with essential service providers (e.g., shipping carriers, payment processors) necessary to facilitate your purchase. These providers are contractually obligated to protect your data.

9. International Data Transfers
   As an international business, data collected from European customers may be processed in Canada. We apply appropriate safeguards to ensure your data remains protected in accordance with GDPR standards during these transfers.
10. Customer Privacy Rights
    You have the right to:

Access your personal information;

Request the correction of inaccurate data;

Request the deletion of your data (where applicable);

Withdraw consent for optional data processing.

11. Data Protection Measures
    We implement organizational and technical security measures to protect your data, limiting access strictly to authorized personnel who require it for business operations.
12. Changes to This Privacy Policy
    We may update this policy to reflect operational or legal changes. The current version will always be available on www.leashviora.com.
13. Contact Information
    For any privacy-related enquiries, please contact us:
    Millo Pet Products Inc.
    Registration Number: 1594300-1
    Business Number: 744512559RC0001
    Address:
    58 Pinecone Dr, Etobicoke, ON M9W 7B4
    Canada
    Warehouse Address:
    58 Pinecone Dr, Etobicoke, ON M9W 7B4
    Canada
    Email: canvas@leashviora.com
    Telephone: +1 6135502351