Refund Guarantee

This policy outlines the procedures for refunds and returns for purchases made through www.leashviora.com. We are committed to providing a transparent, efficient service in accordance with applicable consumer protection laws in Canada and Europe.

1. Payment Methods and Refunds
   Payments are securely processed via Stripe. Refunds will be processed strictly to the original payment method used for the purchase. We are unable to issue refunds to alternative accounts or payment methods.
2. Order Processing and Delivery

Processing: All orders are prepared in-house at our Canadian facility within 1–3 business days.

Delivery: For European customers, delivery generally takes 5–11 business days.

Resolution: If an order is significantly delayed, we encourage you to contact us immediately. We will investigate the status with our carriers (DHL, FedEx, or UPS). Depending on our findings, we will arrange for a replacement or a full refund.

3. Right of Withdrawal (European Customers)
   In accordance with European consumer protection regulations, customers in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, please contact us via email at canvas@leashviora.com within the 14-day window.

4. Return Procedure
   To ensure a smooth process, please contact us before shipping any item back.

Authorization: Upon contacting us, our team will provide return instructions. Please do not return items to our warehouse without prior communication, as this may delay your refund.

Item Condition: Returned items must be in their original, unused condition with all original packaging.

Return Address:
Millo Pet Products Inc.
58 Pinecone Dr, Etobicoke, ON M9W 7B4, Canada

5. Damaged or Defective Items
   We strive for quality in every canvas product we sell. If you receive a damaged or defective item, please email us immediately upon arrival.

Support: Please include clear photographs showing the condition of the item.

Resolution: Our team will review your claim promptly. For verified cases, we will arrange a replacement or refund. In most cases, damaged items do not require return shipping, which will be specified during your support interaction.

6. Refund Processing
   Once a refund is approved by our team, it is processed immediately. Please note that it may take 5–10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution’s processing times.
7. Customer Responsibility
   We value our relationship with you. We kindly ask that you provide accurate order details and contact us directly to resolve any concerns. We are dedicated to finding a fair solution and encourage you to reach out to us before initiating any payment-related disputes.
8. Contact Information
   For any refund or return enquiries, please contact our support team:

Millo Pet Products Inc.
Registration Number: 1594300-1
Business Number: 744512559RC0001
Address:
58 Pinecone Dr, Etobicoke, ON M9W 7B4
Canada
Warehouse Address:
58 Pinecone Dr, Etobicoke, ON M9W 7B4
Canada
Email: canvas@leashviora.com
Telephone: +1 6135502351