Frequently Asked Questions

Welcome to the Leashviora FAQ page. Below you will find answers to common questions regarding our products, orders, and services.

1. What is Leashviora?
   Leashviora is a direct-to-consumer brand offering premium canvas pet walking products. We operate through www.leashviora.com, focusing on clear product information and a professional, reliable shopping experience.
2. Where is Leashviora located?
   Leashviora is a Canadian-based company. We manage our operations, warehousing, and dispatch directly from our facility in Etobicoke, Canada.
3. What payment methods are accepted?
   We offer secure checkout through Stripe, a global leader in payment processing. We accept:

Visa, Mastercard, American Express;

Apple Pay, Google Pay;

Other regional electronic wallets as displayed during checkout.

4. When will my order be processed?
   All orders are processed internally at our Canadian facility within 1–3 business days. Once your order is dispatched, you will receive an email confirmation with your tracking number.
5. How long does delivery take?
   We partner with established carriers including DHL, FedEx, and UPS. Standard delivery generally takes 5–11 business days following dispatch. Please note that exact transit times may be influenced by international customs processing, local courier services, or public holidays.
6. Will I receive tracking updates?
   Yes. You will receive automated updates via the email provided at checkout, including:

Order dispatch;

Arrival at logistics/carrier facilities;

Final delivery progress.
Please ensure your email address is correct at the time of purchase to receive these updates.

7. What happens if my order is delayed?
   If your order exceeds the estimated delivery timeframe, please contact us. We will proactively review your shipment status with the carrier. Depending on the circumstances, we will work with you to provide a resolution, which may include a replacement or refund.
8. What is your return policy?
   Customers located in the European Economic Area (EEA) have the right to withdraw from a purchase within 14 days of receipt, without providing a reason. To initiate a return or withdrawal, please contact us via email, and our team will guide you through the process.
9. What if my order arrives damaged or with a defect?
   We strive for quality in every package. If you receive a damaged or defective item, please contact us via email immediately. To expedite your resolution, please provide clear photographic evidence of the item’s condition. We will review your case promptly and arrange for a replacement or refund as appropriate.

10. How can I contact Leashviora?Our support team is dedicated to assisting you. We aim to respond to all enquiries within 24–48 hours.

Contact Information:

Millo Pet Products Inc.

Registration Number: 1594300-1

Business Number: 744512559RC0001

Address: 58 Pinecone Dr, Etobicoke, ON M9W 7B4, Canada

Warehouse Address: 58 Pinecone Dr, Etobicoke, ON M9W 7B4, Canada

Email: canvas@leashviora.com

Telephone: +1 6135502351