Delivery And Shipping

This Shipping Policy outlines the delivery process for orders placed through www.leashviora.com. At Leashviora, we are committed to transparent operations and ensuring your products reach you efficiently.

1. Order Processing
   All orders are processed and prepared for dispatch at our own warehouse facility in Canada.

Processing Time: 1–3 business days following order confirmation.

Notification: Once your order is dispatched, you will receive a confirmation email containing your tracking number.

2. Shipping Origin
   All orders are dispatched directly from our verified warehouse:
   Millo Pet Products Inc.
   58 Pinecone Dr, Etobicoke, ON M9W 7B4, Canada
3. Delivery Services
   We partner with trusted international carriers, including DHL, FedEx, and UPS Priority services. The specific carrier for your order is selected based on your destination and the most reliable service availability.
4. Delivery Timeframe
   For our customers located in Europe, standard delivery typically takes 5–11 business days after dispatch.

Please note that transit times may vary due to carrier processing, customs procedures, or public holidays.

The delivery timeframe begins only after the order has been dispatched from our facility.

5. Customs, Duties, and Taxes
   As a Canadian-based merchant shipping to Europe, please be aware of import regulations.

[Option: If you pay all duties upfront, use this:] Leashviora operates on a Delivered Duty Paid (DDP) basis for your convenience, meaning all applicable import duties and taxes are handled by us.

[Option: If you do not pay duties upfront, use this:] Customers are responsible for any applicable customs, duties, or import taxes required by their local authorities.

6. Tracking Notifications
   To ensure a smooth delivery experience, we send automated tracking updates to the email address provided during checkout, including:

Order dispatch;

Arrival at carrier facilities;

Final delivery progress.
Please ensure the email address you provide at checkout is accurate and active.

7. Delayed or Missing Deliveries
   Leashviora takes full responsibility for ensuring your order is successfully delivered. If your order exceeds the standard delivery timeframe, or if tracking information indicates an issue:

Please contact us at canvas@leashviora.com immediately.

We will initiate an investigation with our carrier.

Depending on the outcome of the investigation, we will provide an appropriate resolution, such as a replacement shipment or a full refund.

8. Accuracy of Information
   Customers are responsible for providing accurate shipping and contact details during checkout. If you realize you have provided incorrect information, please contact our support team as soon as possible to request a correction before the order is dispatched.
9. Contact Information
   For any shipping-related enquiries, please contact:

Millo Pet Products Inc.
Registration Number: 1594300-1
Business Number: 744512559RC0001
Address:
58 Pinecone Dr, Etobicoke, ON M9W 7B4
Canada
Warehouse Address:
58 Pinecone Dr, Etobicoke, ON M9W 7B4
Canada
Email: canvas@leashviora.com
Telephone: +1 6135502351